Frequently Asked Questions

We are delighted to offer shipping across Canada and the USA, bringing our products to your doorstep. We're planning to expand worldwide in the future! To stay in the loop and be among the first to know about our global shipping updates, we invite you to create an account on our website. You can also follow us on Instagram (@theblueheron.bc) for exclusive updates and behind-the-scenes content.

WE CURRENTLY SHIP ACROSS CANADA AND THE USA. Canada Orders Orders exceeding $200 CAD qualify for FREE standard shipping across Canada. $20 CAD flat shipping on orders under $200 CAD within British Columbia. $30 CAD flat shipping on orders under $200 CAD rest of Canada. USA Orders Orders exceeding $250 CAD qualify for FREE UPS standard shipping across the USA. $45 CAD flat shipping on orders under $250 CAD to USA. 🚨USA duties and taxes Just a friendly heads up: your orders from our Canadian shop might be subject to duties and taxes upon reaching the United States. For orders under $800, there's usually no duty, but be mindful of possible local taxes. Feel free to check with U.S. Customs and Border Protection or your state's tax folks for the latest info.

Regular Orders: Orders are typically dispatched within 2-3 business days, excluding weekends and public holidays, unless a specific lead time is indicated on the product page. Pre-Order Items: Refer to the estimated arrival time specified on the product page. Please note that this is an estimate, subject to change. We prioritize consistent communication to keep you informed of your order's status, coordinating with our suppliers and shipping partners. Upon arrival at our warehouse, allow 2-3 business days for shipping and preparation. You will receive a shipping confirmation email with tracking details once your order is dispatched. Important Notices: THE BLUE HERON cannot be held liable for postal delays due to unforeseen circumstances or issues beyond our control. In the event of a delivery failure (e.g., recipient not available), we recommend contacting your local courier promptly to reschedule. Refunds or replacements will only be processed if the parcel is returned to us, with shipping and handling fees non-refundable.

Email to order@theblueheronbc.com within 48 hours of receipt of the item. The email must include >order number >receiver's name (first/last name) >the name of the item you want to return >detailed description and images For a smooth return process, please ensure all returned items are unworn and unwashed, with all tags, and in original condition. Please remember to send back items within 7 days from the date they were delivered to you. To make sure we're fair to all our lovely customers, we can only process refunds within this 7-day return grace period. Once we receive your return, we'll swiftly take the necessary steps, and you'll be notified right away. We want to keep you in the loop every step of the way!

Reporting Damages: Please inspect items for damages upon receipt and report them to order@theblueheronbc.com within 48 hours of receiving your order. Include in your email the order number, item name, receiver's name, and detailed descriptions/images of the damage. Returns: We accept returns for unused and unwashed items within 7 days from the date of receipt. Items must be returned in their original packaging with tags attached, accompanied by a detailed description/image of the damage. Please be aware that returns not meeting this criteria may be rejected by THE BLUE HERON. *Note: Issues can only be addressed within the initial 7-day return window, and a photo of the damaged items or package must be included for resolution. Your understanding is greatly appreciated. Non-returnable/Refundable Items: Sales, discounted, or promotional items are considered final sales and cannot be returned. Items returned without prior notification and a return request will not be eligible for a refund. Exchange Policy: Currently, we are not available for exchanges. Return Shipping Fee: Return shipping charges are the customer's responsibility, and original shipping charges are non-refundable. We recommend using a trackable postal service. It's like having a little GPS for your package, ensuring it gets back to us safe and sound. Returns not meeting our policy will not be accepted, and THE BLUE HERON cannot take responsibility for items lost in transit. Duty and Custom Fee: Any additional duties or customs fees during a return are the responsibility of our valued customers. Return Payment Processing: Upon receiving your return, we will carefully assess its contents to ensure compliance with our return policy. Once approved, a refund will be processed, and you will receive a confirmation email. Refunds can only be credited to the original credit card used for the purchase and may take up to 14 days to reflect on your credit statement.

Because we're a new small business, return shipping charges are the responsibility of our customers. Original shipping charges are non-refundable unless the item is damaged or defective - we've got you covered in those cases. For a smooth return journey: Pack your products with care in original condition. Use a tracked shipping method for that extra layer of security. We can't be held responsible for any items that decide to take a detour in transit. Canadian Orders Special: 🍁 Good news! Canadian orders get a sweet deal - a $25 flat-rate return shipping option. This nifty service will be deducted from your refund once we have your precious items back. Check out the guidelines above, and we'll happily set you up with a return shipping label. Thanks for your understanding and happy returning!

Email to order@theblueheronbc.com within 48 hours of receipt of the item. The email must include >order number >receiver's name (first/last name) >the name of the item you want to return >detailed description and images For a smooth return process, please ensure all returned items are unworn and unwashed, with all tags, and in original condition. Please remember to send back items within 7 days from the date they were delivered to you. To make sure we're fair to all our lovely customers, we can only process refunds within this 7-day return grace period. Once we receive your return, we'll swiftly take the necessary steps, and you'll be notified right away. We want to keep you in the loop every step of the way!

We've received your returned item, and our team is on it! Here's a quick overview of what happens next: Assessment: We'll carefully assess the contents of your return to ensure it meets our return policy. Approval: Upon approval, a refund will be processed, excluding any delivery costs. Confirmation Email: You'll receive a confirmation email once the refund is on its way. Refund Details: Refunds can only be credited to the original credit card used for the purchase. Please allow up to 14 business days for the refund to reflect on your credit statement, depending on your payment provider.

We're delighted you've chosen our premium faux flowers to add a touch of everlasting beauty to your space! Here are some care tips to keep them looking fresh: Dust Away the Day: Use a cool setting on a hairdryer monthly to gently blow away dust, especially for our white flowers. Handle with Love: Delicate blooms like tulips and lilies made from treated foam don't like getting wet. If stains appear, use a damp cloth for regular flowers and a baby wipe for delicate ones. A Petal's Journey: Occasionally, some petals and leaves may decide to explore. Handle them with care, and if any petals happen to fall, don't fret! Apply a bit of glue to the original spot and delicately reattach them. Sunlight, the Silent Fader: Keep your flowers away from direct sunlight to prevent color fading over time. Your faux flowers are designed to bring everlasting joy, and a little care ensures they stay fresh and vibrant. If you have any questions or need further guidance, feel free to reach out.

Did you know each of our flowers is a unique work of art, meticulously HANDMADE AND HAND PAINTED with love and care? It's what gives them that special touch of authenticity! Crafted with Love and Imperfections: Our handmade process ensures every piece is a one-of-a-kind creation, with unique shapes and colours. Embracing the Uniqueness: You might notice subtle imperfections like tiny dots, indentations, wrinkles, or visible brushstrokes. Guess what? These are not defects; they're the natural charm of handmade craftsmanship. A Bouquet of Individuality: We hope you embrace and enjoy the individuality of each handcrafted bloom. It's what makes them truly special!

Our premium artificial flower stems are water-friendly, allowing you to create a stunning illusion of fresh blooms in water. Here's the lowdown: Dip and Impress: Go ahead, dip those beauties in water for short periods! It's a magical way to create the illusion of just-picked freshness. A Gentle Reminder: To keep your faux stems looking fabulous, avoid extended water exposure. It might lead to slight stem discoloration. No worries, though - a little drying time after each aquatic adventure does the trick! Dinner Party Magic: Hosting a dinner party? Use this water trick before the event to impress your guests with the appearance of freshly picked flowers. It's like a secret floral weapon!

Here's a quick guide on cutting those stems: Tools of the Trade: Best tool? Wire cutters! They handle the wire inside the stems like floral superheroes. If wire cutters are on vacation, strong garden or kitchen scissors are the trusty sidekicks. Tackling the Wire Challenge: Feeling the wire resistance? No stress! If wire cutters are MIA, scissors are to the rescue! Cut through the paper and plastic. Make a small notch in the wire. Bend it back and forth a bit to weaken and break it.

While it's a bit tricky to predict an exact timeline, we estimate they can grace your space with beauty for at least 5-10 years. A Timeless Touch: Many of our wonderful customers have enjoyed their faux blooms for years, and guess what? They still look as fresh as ever! The Environment Matters: The actual lifespan can vary based on the display environment. Give them a comfy spot, and they'll reward you with everlasting elegance.